To begin, simply decide which subscription best meets your needs and click that option.
We use the secure payment facilities of PayPal.
You will receive an email from us usually immediately, however it can take up to 30 minutes, that confirms your details and gives you the direct email of your Chief Elf who will be your one point of contact for all your virtual assistant needs.
How do I know how many hours I am using?
Your Chief Elf keeps track of your hours and advises you by email on a daily basis (M-F).
What if I go over my allotted hours?
We know that sometimes you are busier than others so we have a 10% allowance built into your subscription – that way, if you need to go over slightly this month, it’s not a problem.
What if I don’t use my allotted hours?
Unfortunately, just like a gym membership, it doesn’t work unless you use it – and for us to make this as affordable and seamless as possible, we do not have a facility for carrying over hours.
What if I find I need more hours?
Simply log into your PayPal account, cancel your subscription and select the one that now best meets your needs.
…or, if you are not sure how to do that, send an email to me personally and I will cancel it for you on this end. My email address is found within your initial welcome email.
What day of the month am I billed?
Your subscription automatically bills you on the same day each month as the day you signed up. For instance, if you signed up on the 9th of the month, you would be billed on the 9th of next month.
What if I need to cancel my subscription?
We would be disappointed to see you go, but it’s simply a matter of logging into your PayPal account and cancelling the subscription – or if you are not sure how to do that, just email me direct and I will log in and cancel it for you from our side.
Are the Elves available 24/7?
No, there are services that provide 24/7 access but I believe in my Elves having a fabulous lifestyle as well, so while they are very responsive, if you need immediate and/or on-call access to a virtual assistant, this is not the place for you.
How do I communicate with my Elf?
All communication is via email and your Chief Elf is your one point of contact to make things smooth, seamless and enjoyable!